All Edwards & Co products are guaranteed for two years from the date of purchase against defects in material and workmanship.
If we determine that the product has a manufacturing fault, we will repair or replace it free of charge to you. The decision to repair or replace is solely at the discretion of Edwards & Co. Proof of purchase must be provided.
The warranty is “return to base" and not a free in-home service. This means the customer is responsible for any inwards freight charge to return the product to an Edwards & Co representative for warranty or service.
Our manufacturing warranty excludes claims resulting from misuse, abnormal use, overloading, general wear and tear, child outgrowing product, not following instructions, transportation damage (including airline or freight damage), poorly maintained product, dropped goods, negligence, second-hand product, modified product, colour fading, tyre over inflation, mould, damage to handle foam in use or fabric cuts and tears.
Our warranty also does not cover tyre punctures or corrosion to frames or fasteners as a result of atmospheric or environmental conditions such as salt water use.
For Car Seats, the warranty excludes repairs to car seats that have been involved in a car accident.
Any replacement will not give the right for the warranty period to be extended.
Edwards & Co does not cover warranty if the product has been purchased second-hand or from an unauthorised reseller.
To help process the claim quickly, please email firstname.lastname@example.org with the following information:
We will respond to your email within 1-2 business days.